FAQ
Frequently Asked Questions
1. Are your diagnostic tools genuine and authentic?
Absolutely. Autointhebox is an authorized dealer for Autel, Launch, and Otofix. Every product we sell is 100% genuine, and sourced directly from manufactures. You can verify our authorization here:
2. How do I know which diagnostic tool is right for my needs?
We recommend considering your target vehicle types, required diagnostic functions, preferred brand, and budget. For personalized advice, our expert support team is available via live chat to help you select the perfect tool for your specific situation.
3. Do your tools comes with the latest software?
Yes, all diagnostic tools are shipped with the most recent software version available at the time of dispatch. Information about included update subscriptions is listed on each product page.
4. What accessories are included with the diagnostic tools?
All essential accessories specified by the manufacturer are included. Each products listing features a clear "Accessories" section detailing every included item.
5. How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also contact support to check status.
6. What payment methods do you accept?
We accept a wide range of secure payment options, including PayPal, Afterpay, Klarna and Credit and Debit Cards (Visa, MasterCard, American Express, Discover, JCB).
7. Do you have bulk or wholesale pricing?
Yes, we provide customized quotes for bulk orders. Please contact our support team at service@autointhebox.com with your requirements to discuss pricing and benefits.
8. Where do you ship from and how long does delivery take?
To ensure fast delivery, we ship from local warehouse in the US, Germany, and UK depending on your region. Delivery typically takes 3-7 business days within the US, UK, and EU. For other regions take7-15 business days.
9. What is your return policy?
We offer a 30-day return policy for items in new, unused condition, in their original packaging with all accessories. To initiate a return, please contact our support team at service@autointhebox.com for instructions and to confirm eligibility.
10. What if I receive a defective or incorrect item?
In the rare event you receive a defective or incorrect item, we will promptly arrange a replacement or repair under warranty. Please contact our support team with your order number and a detailed description of (photos/videos are helpful) of the issue.
11. How does the manufacturer warranty work?
Warranty coverage varies by brand and product. Contact our support team with your product serial number and issue description. We'll guide you through the process, which may include troubleshooting, repair, or replacement.
12. What technical support do you provide?
We provide comprehensive support covering tool selection, initial setup and registration, software update guidance, and warranty services. Our team is accessible via live chat on our website or email at service@autointhebox.com
13. Is there a subscription or annual fee?
Most tools included 1-2 yeas of free updates. After this period, continued update service are optional but recommended maintain full functionality. You can purchase upgrade cards directly from our website.